HelpWise
Feature · Integrations

Integrations that make HelpWise part of your stack

Slack, Jira, your CRM and your own back-office — connected, not isolated.

HelpWise ships with native Slack and Jira integrations, a public REST API covering every part of the product, and HMAC-signed outbound webhooks for everything else. SSO works with any OIDC identity provider. If you can think of a workflow, you can build it.

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A diagram of HelpWise at the centre connected to Slack, Jira, an email server, a Stripe icon, an OpenAPI logo and an outbound webhook with HMAC signature, with a status line showing all connections healthy.

What you get

Everything in Integrations, on every paid plan

  • Native Slack — notifications, in-channel ticket creation, internal note replies from a thread
  • Native Jira — bidirectional ticket-to-issue linking with status sync
  • Public REST API with 60+ endpoints; OpenAPI spec and try-it console included
  • Outbound webhooks signed with HMAC so receivers can verify authenticity
  • SSO with Azure AD, Google, Okta or any OIDC IdP
  • Email integration — inbound, outbound, threading, reply-by-email
  • API keys are scoped per integration, with per-endpoint rate limits
  • Webhook delivery log shows every request, response and retry

A platform, not a silo

Helpdesks have a habit of becoming silos: tickets live there, but the rest of your business runs in Slack, Jira, your CRM and a dozen internal tools. HelpWise treats integration as a first-class concern. Every meaningful event in the platform — ticket created, replied to, escalated, resolved, CSAT received — fires a webhook you can hook into.

For the high-traffic destinations there are native integrations. Slack lets you post incidents to a channel, create tickets via a slash command, and reply with internal notes from a thread. Jira lets you link a ticket to an issue (or open one inline) and keeps the status in sync as engineering moves the issue between columns. Both are configured in Settings → Integrations and take roughly five minutes to get running.

A public REST API your engineers will not hate

The HelpWise REST API covers every entity the agent UI exposes — tickets, conversations, contacts, companies, KB articles, automations, custom fields, even billing. Every endpoint is documented in OpenAPI; the docs include a try-it console; rate limits are per-key and visible in response headers.

API keys are scoped: a key for your CRM-sync script can be read-only on tickets, write-only on contacts, and blocked from everything else. Keys are also IP-restricted on Enterprise. Webhook payloads are HMAC-signed so your receivers can verify they are genuine before acting. Logs of every API call and webhook delivery are retained for 30 days for debugging.

Frequently asked questions

Things people ask before signing up

Is the REST API stable?
Yes. The API follows semantic versioning; breaking changes are introduced behind a header opt-in and only made the default in the next major version, with a six-month deprecation window.
Do you have a Zapier or Make integration?
A Zapier app is on the roadmap; today, most teams hook HelpWise to Zapier or Make via webhooks (HelpWise → Zapier) and the REST API (Zapier → HelpWise). It works fine — there are step-by-step recipes in the docs.
Can a webhook fire conditionally?
Yes — webhooks are wired up through the standard Automations engine, so any condition the visual rule builder supports (priority, channel, tag, custom field, time window) can gate a webhook.

Keep exploring

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SSO, MFA, RBAC, audit log, encrypted at rest, hosted in the UK.

AI

Triage, summarise and draft replies in seconds. Your agent stays in the loop.

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