Simple, transparent pricing
Start with a free 14-day Pro trial. No credit card required. Unlimited tickets on every plan.
Growth
For growing support teams
Per agent/month
- Unlimited agents & tickets
- Email channel
- Unlimited KB articles & automations
- Advanced analytics & CSAT surveys
- Business hours & holidays
- Agent groups & routing
- Collision detection
- Customer portal
- Email support (24hr response)
Pro
For teams that need the full toolkit
Per agent/month
- Everything in Growth
- Live chat widget
- AI classification & suggestions
- API access & webhooks
- Slack integration
- SMS notifications
- Two-factor authentication
- Scheduled reports
- Priority support (8hr response)
Enterprise
For large organisations & MSPs
Per agent/month
- Everything in Pro
- Multi-tenancy & MSP mode
- SSO / OIDC integration
- IT Asset management
- Audit logging
- Jira integration
- Portal white-labelling
- Custom domain
- Dedicated support (4hr response)
Compare plans
| Feature | Growth | Pro | Enterprise |
|---|---|---|---|
| Agents | Unlimited | Unlimited | Unlimited |
| Tickets | Unlimited | Unlimited | Unlimited |
| Email channel | |||
| Knowledge base | Unlimited | Unlimited | Unlimited |
| Automations | Unlimited | Unlimited | Unlimited |
| Advanced analytics | |||
| CSAT surveys | |||
| Business hours | |||
| Agent groups | |||
| Live chat | — | ||
| AI features | — | ||
| API access | — | ||
| Slack integration | — | ||
| SMS notifications | — | ||
| Two-factor auth | — | ||
| Webhooks | — | ||
| SSO / OIDC | — | — | |
| Jira integration | — | — | |
| Multi-tenancy | — | — | |
| Asset management | — | — | |
| Audit logging | — | — | |
| Portal branding | — | — | |
| Support | Email (24hr) | Priority (8hr) | Dedicated (4hr) |
Frequently asked questions
Can I try HelpWise before buying?
Yes! Every new account starts with a 14-day free trial of the Pro plan. No credit card required. You get full access to all Pro features during the trial.
What happens when my trial ends?
You’ll need to subscribe to a paid plan to continue using HelpWise. Your data is safe — nothing is deleted. Once you subscribe, everything picks up right where you left off.
Can I change plans later?
Absolutely. You can upgrade or downgrade at any time. Changes take effect immediately, and billing is prorated.
What counts as an "agent"?
An agent is any user with the admin or agent role who can manage tickets, respond to customers, and use the admin interface. Customer portal users are free and unlimited.
Do you offer discounts for annual billing?
Yes, annual billing saves you approximately 17% compared to monthly billing. Toggle the billing period above to see the savings.
Is there a limit on the number of tickets?
No. All plans include unlimited tickets. There are no per-ticket charges or overage fees.
Are prices in GBP?
Yes, all prices are in British Pounds (£). We bill in GBP to keep things simple for UK-based teams.